in September 2018 I found myself in the middle of a scam being run by the folks at Break Through Towing at the McDonald's in Detroit located at 4235 Woodward Avenue, store #20757.

To lodge a complaint with AAA please visit:

michigan.aaa.com/contact/contactaaa.aspx

To lodge a complaint against the McDonald's store please visit:

www.mcdonalds.com/us/en-us/contact-us/restaurant-feedback.html

To lodge a complaint against Break Through Towing please visit:

www.yelp.com/biz/breakthrough-towing-detroit

www.facebook.com/pg/Breakthrough-Towing-LLC-292915860906906/reviews/

The store is working in direct contact with Break Through Towing to allow their customers to be towed without warning, in less than the time frame allotted, when there are ample parking spaces still available for other potential customers.

My car was towed on September 5, 2018 without any warning from McDonald's. We went and picked up my rental car 45 minutes later from Break Through Towing and were charged a whopping $445!

While picking up our car there was another man there picking up his car complaining about the fact that his car was towed while he was inside eating McDonald's.

When Break Through delivered our rental car they did so on the other side of the road facing traffic and told me I HAD to drive the car off of the tow truck.

Incredulous at everything that occurred we decided to go back the next day on September 6, 2018 to see what signage existed. We made sure to go through the drive thru so we would be a McDonald's customer so we wouldn't be in violation of their parking rules.

We paid for lunch at the drive thru at 12:07pm. We received our food around 12:15pm. We sat in the parking lot and ate our food for a little less than 15 minutes before I got out of the vehicle to record video and take pics with my phone of the signage related to parking at McDonald's.

The signage indicates there is a 30 minute time limit before you will be towed by Break Through Towing. While recording this footage (we'd only been there 15 minutes at this point), a tow truck shows up (same driver as the day before) and immediately attempts to tow a car belonging to a lady with a disabled placard and her baby.

When the lady comes hurrying out of the McDonald's to see what's happening we inform her that they are trying to tow her car. According to her they were just in there for 10 minutes. When the tow truck driver is unsuccessful in towing her he turns his attention back to us and attempts to tow us, driving recklessly in the parking lot.

I had to literally stand behind my truck to not be towed again.

There is a man that appears to work for McDonald's who kept coming in and out of the restaurant flagging cars for towing.

After the tow truck was unsuccessful in towing the car of the disabled woman and our car, he left due to us recording the entire event.

We then went and visited the office of Break Through Towing to ask them questions about their towing policies. They even charge people separate fees for not having their registration and insurance information on their person, even if it's located IN THEIR CAR THAT WAS TOWED.

This practice is shameful, it's predatory, and the fact that McDonald's allows their customers to be towed away is disgraceful. Upon checking online Break Through Towing has a horrible reputation and it's appalling that a company like McDonald's would partner with them for this predatory behavior.

We thank you for taking the time to watch this video and encourage you to lodge your complaints against the store and the towing company.

Thank you for watching.

Jason Lanier

Comments

    • t Foley
      t Foley

      I have had my own problems with AAA once I ask the driver to drop me near my work while towing my truck was not really out of his way. All he needed to do was make a left and go on down the street about one mile and stop and let me jump out of his truck and continue on to where I was have my truck towed to (My Home). Remember one of there selling points is they will not leave you stranded along side the road. Complained to AAA they back the driver. Recently just bought a used trailer had AA RV got a blow out AA said they would not tow it because it did not have a license plate on it. They deem that as not road worthy note Colorado State law says when ever you buy a vehicle and have a Bill of Sale from the owner you have 72 hours to register it in the state. But it does seem like they are going down hill. When they hire contract drivers like this!

      about 9 hours ago
    • Justin Doyle
      Justin Doyle

      AAA knows about it

      about 12 hours ago
    • kevin roulette
      kevin roulette

      This has been coved by Rob and the hall of sham . Been sued already and now operating under another name of I remember right

      about 14 hours ago
    • Jbird
      Jbird

      And I thought Chicago was messed up! !!

      about 16 hours ago
    • Robert Strickland
      Robert Strickland

      The mc Donald's manerger and towing owner are probly husband and wife

      about 23 hours ago
    • Mark Smith
      Mark Smith

      Glad you are out there helping your fellow person. Really, I mean it. The gal with is a beautiful woman. Just had to pay her the compliment. Job well done

      about 1 day ago
    • Urban John
      Urban John

      When I come from South Florida , I will never eat there! This is unacceptable. Not another damn french fry Will enter my mouth until this is taken care of!

      about 1 day ago
    • Lance Maruariki
      Lance Maruariki

      2019 you kick it, nothing but respect 4 u .

      about 2 days ago
    • Chris P. Bacon
      Chris P. Bacon

      Sam scenario happened in Lex., KY mcdonalds. They tried to tow my car with my dog inside, so I sat in my car to warn other drivers who would park + exit +walk towards another restaurant that shared that lot. I stopped more than 25 tows. Towers were furious McDonalds owner got a kickback, I calculated over $350,000 per year, would be earned by that tow company, for rapid towing of cars. That McDonalds no longer exists.

      about 2 days ago
    • Jeremiah Johnson
      Jeremiah Johnson

      https://youtu.be/E6zWx-dwNdE

      Rob Wolchek investigative news on court cases against breakthrough.

      about 2 days ago
    • Pol Fartin
      Pol Fartin

      she's really sexy! i would totally bang her. the white chick is not bad either...

      about 3 days ago
    • Hey Yoo
      Hey Yoo

      The person who keeps flagging for cars to get towed in McDonald's is getting side money for the pocket..Dirty bastards

      about 3 days ago
    • whatsthenumderto911
      whatsthenumderto911

      This just adds to the list of people break through towing has screwed over I remember seeing them on tv for this I guess old habits die hard

      about 3 days ago
    • THOMAS 4GOD
      THOMAS 4GOD

      GREAT JOB ?? You need be investigated by State and Federal authority.
      Your girl is Beautiful !!

      about 3 days ago
    • vannak pril
      vannak pril

      McDonald’s manager is in on it.

      about 4 days ago
    • skankilla
      skankilla

      Can i have your girlfriend?

      about 5 days ago
    • TOW JACK
      TOW JACK

      Are there a any signs hanging in the parking lot that say anything about vechicals could be towed at owner's expense if so unfortunately this is legal now if there is no signs anywhere near this McDonald's then what the tow opp is doing is illegal there has to be visual signs in the parking lot im from florida and we have signs that say no parking subject to tow or no overnight parking you will be towed there is other signs that say the same thing im not sure how the laws are where this video is being shot at although i do support this law for certain situations but in this case in the video im against this type of theft im not a repo driver or a driver that does this type of towing but i am a tow truck operator and this type of shady stuff makes me angry it also makes me look bad and i don't like that i proudly tow for AAA and i only help AAA members that call AAA for roadside assistance this type of towing i could not do it would eat at my conscience not all tow ops are out there to take your vechical allot of us actually want to help people in there time of need Atleast that is why i am a tow truck operator i meet all kinds of great people that are having a rough time i do my best to provide them with the service they paid for and offer free joke's that make them smile and relax allot of us are not bad people we are actually trying to make this better for the people we help

      about 5 days ago
    • Robert Legere III
      Robert Legere III

      Just look how nasty they were towards the vehicle owners. I know impound lots don't have the best rep for customer service to begin with but damn.

      about 6 days ago
    • Robert Legere III
      Robert Legere III

      This couldn't have gone better for you guys!! lol Caught red handed and the driver was too stupid to know you guys were recording him from the jump and he prob should have left. This was classic!!

      about 6 days ago
    • Teak Austin Mahana
      Teak Austin Mahana

      Sounds like the ginger bread man from shreck

      about 7 days ago
    • myphonyaccount
      myphonyaccount

      2.8k SIMPS disliked. "brothas tryna make a buck" LOL #imlovinit

      about 7 days ago
    • Kendrick Oveal-LEWIS
      Kendrick Oveal-LEWIS

      In Texas the railroad commission is over the tow yards. Not sure about there where you were. Try calling them to have that company fined and shut down

      about 8 days ago
    • norigibson
      norigibson

      This is the kind of thing that goes on in the great city of Detroit every day. Lot's of good people totally victimized by the criminals who have sat in power from the time of King Young. They keep voting the crooks in and this is what you get. Guess you just can't fix stupid.

      about 8 days ago
    • Mark Magoo
      Mark Magoo

      What's it's disability? Too many trips to the Mack dawnalds??

      about 9 days ago
    • Maria  Ornelas
      Maria Ornelas

      Not only macdonalds they do it at wellsfargo parking lot....everywhere...
      They not even send from macdonalds manager and or wellsfargo managers...
      It's a gold mine for AAA AND ELEGAL.... GO TALK TO MACDONALDS MANAGER ASK THEM IF THEY CALL THEM...IF NOT... RIGHT THERE YOU HAVE A COURT CASE.... :)

      about 9 days ago
    • Cesia C
      Cesia C

      Wow! I worked on a police impound in AZ and private impounds (non police orders) vehicles by law at that time should be release with proof of ownership and ID, and by law we couldn't retain vehicles for no payment. FYI for rentals we needed authorization from the rental company to release it to the rental. But we never charged $450 for a simple tow

      about 9 days ago
    • Dronus
      Dronus

      Why weren't the police getting involved here?

      about 11 days ago
    • MikeMike 90s Baby
      MikeMike 90s Baby

      I'm sorry you had a bad experience in the city I was born and raised in that same McDonald's took my car

      about 11 days ago
    • ta miller
      ta miller

      The owner of Detroit's Breakthrough Towing appears to have started a new company after multiple media reports highlighted Breakthrough's predatory and controversial tactics that critics say are designed to scam motorists out of money.

      State records show Breakthrough owner Michael Dickerson established BE AWARE. THESE SCAMMERS ARE ON THE PROWL ONCE AGAIN!!!!
      Magic Towing in late November and was listed as its registered agent until the company was dissolved on Feb. 27. It was re-established on March 12 with Launtrell Robertson listed as its owner.

      about 11 days ago
    • ta miller
      ta miller

      When you have a handicap placard time limits DO NOT APPLY TO YOU!!!!

      about 11 days ago